FAQs about our new fee structure

We’re rolling out a new fee structure starting on January 6, 2025. We invite you to read our full statement or the FAQs below to learn more.

New fee structure:

1. What is the new fee structure?

Starting January 6, 2025:
• Sellers will pay a flat 10% selling fee on the completed item price and buyer-paid shipping
• Buyers will pay a flat 3.6% Buyer Protection fee on the completed item price and buyer-paid shipping
• No additional payment processing fee for either buyers or sellers

2. How long will it take to automatically apply the new fee structure to listings?

Starting January 6, 2024, it may take up to 1 week for the new fee structure to apply to all listings.

3. What happens if I purchase an item that doesn’t have the new fee structure?

To help ease this transition, we will not charge the standard 10% Seller or Buyer Service Fee on listings that don’t yet have the new fee structure for items sold between January 6 and January 12, 2025.

What you need to know if you purchase or sell an item between January 6 and January 12, 2025:

Items Sold with Old Fee Structure
Items Sold with New Fee Structure
• Buyers will not be charged the 10% Service Fee*
• Sellers will not be charged a 10% Selling Fee
• Buyers will be charged a 3.6% Buyer Protection Fee*
• Sellers will be charged a 10% Selling Fee

*Taxes and shipping costs may apply. Payment processing fees (2.9% + $0.50) apply to items sold with the old fee structure.

Note: Your ability to make an offer on listings with the existing fee structure may be temporarily limited during the update.

4. Will there be a direct deposit charge?

No, ACH direct deposit withdrawals are free. There’s a $2 fee only for rejected withdrawal transactions. You’re limited to one ACH direct deposit withdrawal per day.

For faster payouts, you can choose Instant Pay for $3, with funds available in about 30 minutes. Learn more about Instant Pay here.

5. I made a direct deposit request on January 5, will I still pay $2 for my withdrawal?

Yes, a $2 ACH fee will apply to direct deposit requests made before January 6, 2025 at 2:00 PM PST.

6. What is Buyer Protection?

We want you to shop confidently. Buyer Protection reflects:

• Worry-free shopping: Get what you ordered or a refund, if eligible
• Trusted transactions: We securely process and release payments upon rating
• 24/7 Customer support: Easily get help through app, web or phone

7. What is Seller Protection?

Mercari is designed to help sellers succeed, so you can sell and get paid with confidence. Seller Protection reflects:

• Free and easy listing: Listing is free, simple, and designed to help you succeed.
• Hassle-free shipping: Enjoy discounted rates with Shipping Protection up to $200, if eligible.
• Trusted transactions: Payments are securely processed and released upon rating

8. Do I need to update my listings?

No. The new fee structure will automatically apply to new and updated listings starting the week of January 6. Existing listings may take a week or more to reflect the new fee structure automatically.

You can view the selling fee details at any time in the editing screen.

Match your current earnings:

7. Can I automatically increase my prices in bulk to help ensure my earnings stay the same?

For a limited time before January 6, 2025, we offered a option to automatically increase your listing prices in bulk.

If you opted in, the scheduled listing price updates will begin during the week of January 6, 2025. Depending on how many listings you have, the update can take several hours or days.

8. If I opt in, can I still update my listings before the automatic price increase?

Yes. Please note that if you update the details of an listing on your own before the opt-in feature updates it, the new fee structure will apply. Prices for listings edited after the fee structure change will still be automatically updated with the bulk update, so take that into consideration if adjusting the price.

9. When can I opt in?

The opt-in timeframe is now closed.

Tip: To update the prices of multiple listings at once, head to the “My Listings” page on desktop or mobile web. From there, you can easily make quick, in-line price edits for all your items on one screen.

Applying the new fee structure:

10. What if my item is canceled?

If your item is canceled and relisted after the fee structure change, the new fee structure will apply immediately to the relisted item.

11. What if I have an offer in progress?

Any offers sent prior to 2 PM PST on January 6, 2025 will automatically be canceled.

12. Why can’t I make an offer on some items?

Your ability to make an offer on listings with the old fee structure may be temporarily limited during the update. Offers will be available when the listing is updated.

13. How will the new fee structure apply to bundles?

The new fee structure will automatically apply to bundles after the fee structure update.

14. I think some of my listings will have negative earnings. What should I do?

We plan to notify sellers if they have listings at risk of negative earnings.

To avoid negative earnings, increase the price of your impacted listings by at least 10%. You can do this manually or by opting in to the automatic process (see "Match your current earnings" section above).

Listings with negative earnings under the updated fee structure will be deactivated automatically.

Last updated:

• 12/9/2024
• 12/18/2024 - Updated "Match your current earnings" section to indicate opt in is now available.
• 1/6/2025 - Updated “New fee structure” to clarify how long it takes for the new fee structure to apply and what fees will be charged while the update is in progress. Also, updated “Match your current earnings” section to reflect the closed opt-in period.